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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-4 Wochen0.5-2 Tage2-8 h1-3 h
Participantsdifferent
3-10 Kunden6-125-123-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksService Blueprint, Fail Points, Ownership MapEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
MVPValidationServiceDiscovery
Service designOperationsJourneyBlueprint
Domain-Driven DesignEventsDiscoveryWorkshop
JourneyCustomerService designCanvas
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