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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-4 Wochen0.5-2 Tage1-3 h1-5 Tage
Participantsdifferent
3-10 Kunden6-123-10Nutzertraffic
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksService Blueprint, Fail Points, Ownership MapCustomer Journey Canvas, Pain Points, Experience OpportunitiesClick Data, Interest Signal, Learning Decision
Tagsno overlap
MVPValidationServiceDiscovery
Service designOperationsJourneyBlueprint
JourneyCustomerService designCanvas
ValidationExperimentsDemandDiscovery
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