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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration for Problem Interview
Product Discovery
Problem Interview
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen30-60 min je Interview1-3 h30-60 min je Interview
Participantsdifferent
3-10 Kunden5-12 Interviews3-105-12 Interviews
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksProblem Evidence, Risk Notes, Customer SegmentsCustomer Journey Canvas, Pain Points, Experience OpportunitiesInterview Notes, Opportunity Themes, Customer Quotes
Tagsno overlap
MVPValidationServiceDiscovery
DiscoveryInterviewsValidation
JourneyCustomerService designCanvas
DiscoveryInterviewsOpportunityCustomer
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