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Criterion
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Purposedifferent
Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 h30-90 min30-120 min1-3 h
Participantsdifferent
1-81-82-63-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Concept Map, Relationship Labels, Knowledge GapsStoryboard, Concept Narrative, Testable AssumptionsObservation Notes, Improvement IdeasKnowledge Map, Critical Knowledge Areas, Transfer Plan
Tagsno overlap
KnowledgeConceptsMappingSensemaking
VisualizationConceptsSequencePrototype
LeanObservationProcessOperations
KnowledgeMappingRisk
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