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Criterion
Paper illustration for Communication Plan
Delivery
Communication Plan
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
LowHighLowLow
Timedifferent
45-90 min0.5-2 Tage15-45 min10-20 min daily
Participantsdifferent
2-66-121-31
Formatdifferent
Workshop + asyncWorkshopAsyncAsync
Outputdifferent
Communication Plan, Channel Matrix, Message CadenceService Blueprint, Fail Points, Ownership MapADR File, Decision Log, RationaleDaily Plan, Time Estimates, Review Notes
Tagsno overlap
CommunicationStakeholdersDeliveryPlanning
Service designOperationsJourneyBlueprint
ArchitectureRationaleDocumentationGovernance
PlanningTime managementProductivityOperations
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