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Criterion
ChatOps workspace showing the question, observations, and next decision.
DevOps
ChatOps
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
For operational work in a distributed team, the method links communication with direct system control. It records decisions right where the signal, the context, and the execution come together.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
Ongoing2-8 h1-4 h2-6 h
Participantsdifferent
2-202-83-83-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Chat Transcript, Action Log, AutomationsProblem Analysis, Decision Analysis, Risk PlanProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
CollaborationEngineeringIncident
Problem solvingRoot causeDecisionOperations
Root causeProblem solvingQualityIncident
RiskQualityOperationsRoot cause
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