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Criterion
Paper illustration for Change Analysis.
Operations
Change Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration with architecture components and concrete change tasks for comparison.
Architecture
SAAM (Software Architecture Analysis Method)
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumHighHighHigh
Timedifferent
45-120 min0.5-2 TagePreparation, scenario analysis, and findings review; effort depends on scope2-6 h
Participantsdifferent
2-66-12Architecture experts and stakeholders for scenarios and weighting3-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Change Matrix, Cause Hypotheses, Validation Questions, Action ListService Blueprint, Fail Points, Ownership MapDomain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternativesFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
ChangeRoot causeTroubleshootingComparison
Service designOperationsJourneyBlueprint
ArchitectureChangeAnalysisComparisonQuality
RiskQualityOperationsRoot cause
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