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Criterion
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Purposedifferent
For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
45-120 min30-180 min15-30 min30-240 min
Participantsdifferent
2-61-62-61-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Change Matrix, Cause Hypotheses, Validation Questions, Action ListFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaRoot cause notes, CountermeasuresHypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary
Tagsno overlap
ChangeRoot causeTroubleshootingComparison
TroubleshootingDiagnosisEngineering
Root causeIncidentLeanProblem solving
TroubleshootingProblem solvingDiagnosis
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