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| Criterion |  Operations Change Analysis |  UX Design Customer Journey Canvas |  Operations Causal Factor Analysis |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 45-120 min | 1-3 h | 2-6 h | 2-4 h |
Participantsdifferent | 2-6 | 3-10 | 3-10 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Change Matrix, Cause Hypotheses, Validation Questions, Action List | Customer Journey Canvas, Pain Points, Experience Opportunities | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ChangeRoot causeTroubleshootingComparison | JourneyCustomerService designCanvas | CausalityIncidentRoot causeTimeline | JourneyServiceService design |