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Criterion
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Purposedifferent
For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.
Complexitydifferent
HighHighHighMedium
Timedifferent
2-6 h0.5-2 Tage2-6 h1-3 h
Participantsdifferent
3-106-123-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Event Timeline, Causal Factor Chart, Cause List, Corrective ActionsService Blueprint, Fail Points, Ownership MapFMEA Table, Risk Priority, Mitigation ActionsCause Tree, Evidence Notes, Countermeasures
Tagsno overlap
CausalityIncidentRoot causeTimeline
Service designOperationsJourneyBlueprint
RiskQualityOperationsRoot cause
Root causeTreeIncidentQuality
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