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Criterion
Paper illustration for CATWOE Analysis.
Systems Thinking
CATWOE Analysis
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
CATWOE structures a problem from six viewpoints and prevents too narrow a view of the situation. Different experiences of the system become comparably discussable this way.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumHighMediumLow
Timedifferent
45-90 min0.5-3 Tage1-3 h30-120 min
Participantsdifferent
3-85-153-102-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
CATWOE Canvas, Root Definition, Stakeholder Perspectives, ConstraintsRich Picture, Root Definitions, Conceptual Models, Change AgendaProcess Map, Handoff List, Improvement BacklogObservation Notes, Improvement Ideas
Tagsno overlap
Systems thinkingFramingStakeholders
Soft systemsComplexitySensemakingSystems thinking
ProcessOperationsImprovement
LeanObservationProcessOperations
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