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Criterion
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
LowHighLowMedium
Timedifferent
1-4 h0.5-2 TageHalf day initial, dann laufend2-4 h
Participantsdifferent
1-56-12Ein Team plus Stakeholder4-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Context Diagram, Container Diagram, Component DiagramService Blueprint, Fail Points, Ownership MapTeam API DocumentJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
ArchitectureCommunicationVisualization
Service designOperationsJourneyBlueprint
TeamAlignmentCommunicationService
JourneyServiceService design
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