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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.
Complexitydifferent
MediumHighMediumLow
Timedifferent
30-90 min0.5-3 Tage2-4 h30-60 min
Participantsdifferent
3-125-152-62-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Postmortem Doc, Action Items, TimelineRich Picture, Root Definitions, Conceptual Models, Change AgendaFamily Tree Diagram, Pattern Notes, Systemic MeasuresIceberg Worksheet, Pattern Notes, Intervention Ideas
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
Soft systemsComplexitySensemakingSystems thinking
Root causePatternsIncidentSystemic
Systems thinkingRoot causePatterns
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