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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Learning Review.
Operations
Learning Review
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-90 min1-4 h1-3 h15-30 min
Participantsdifferent
3-123-83-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Postmortem Doc, Action Items, TimelineProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanLearning Review Notes, System Factors, Improvement ActionsRoot cause notes, Countermeasures
Tags1 shared
Site Reliability EngineeringIncidentLearningReliability
Root causeProblem solvingQualityIncident
LearningRetrospectiveIncidentOperations
Root causeIncidentLeanProblem solving
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