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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
30-90 min30-60 min45-90 minAs needed
Participantsdifferent
3-122-102-54-15
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Postmortem Doc, Action Items, TimelineIceberg Worksheet, Pattern Notes, Intervention IdeasA3 Report, Action Plan, Root Cause AnalysisIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
Systems thinkingRoot causePatterns
LeanProblem solvingCoachingOperations
IncidentOperationsReliability
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