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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighMediumLow
Timedifferent
30-90 min2-6 h60-180 min15-30 min
Participantsdifferent
3-123-103-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Postmortem Doc, Action Items, TimelineEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRoot cause notes, Countermeasures
Tags1 shared
Site Reliability EngineeringIncidentLearningReliability
CausalityIncidentRoot causeTimeline
IncidentTimelineSite Reliability Engineering
Root causeIncidentLeanProblem solving
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