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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumLowLowLow
Timedifferent
30-90 min20-45 min30-60 min15-30 min
Participantsdifferent
3-121-102-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Postmortem Doc, Action Items, TimelineBehavior Over Time Graph, Trend Hypotheses, Key EventsIceberg Worksheet, Pattern Notes, Intervention IdeasRoot cause notes, Countermeasures
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
Systems thinkingPatternsDynamics
Systems thinkingRoot causePatterns
Root causeIncidentLeanProblem solving
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