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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
30-90 min45-90 min2-8 hAs needed
Participantsdifferent
3-122-52-84-15
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Postmortem Doc, Action Items, TimelineA3 Report, Action Plan, Root Cause AnalysisProblem Analysis, Decision Analysis, Risk PlanIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
LeanProblem solvingCoachingOperations
Problem solvingRoot causeDecisionOperations
IncidentOperationsReliability
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