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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowHighMedium
Timedifferent
30-90 min15-30 min2-6 h1-4 h
Participantsdifferent
3-122-63-103-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Postmortem Doc, Action Items, TimelineRoot cause notes, CountermeasuresEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tags1 shared
Site Reliability EngineeringIncidentLearningReliability
Root causeIncidentLeanProblem solving
CausalityIncidentRoot causeTimeline
Root causeProblem solvingQualityIncident
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