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| Criterion |  Operations Barrier Analysis |  UX Research Customer Journey Mapping |  Operations MORT Analysis |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 2-4 h | 2-4 h | Mehrere Tage bis Wochen | 1-3 h |
Participantsdifferent | 2-6 | 4-10 | 2-6 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | Journey Map, Pain-point List, Opportunity Backlog | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Root causeSafetyIncident | JourneyServiceService design | Root causeSafetySystemicIncident | JourneyCustomerService designCanvas |