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Criterion
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
2-4 h2-4 h2-4 h2-6 h
Participantsdifferent
2-64-102-63-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Barrier Inventory, Failure Analysis per Barrier, Action BacklogJourney Map, Pain-point List, Opportunity BacklogFamily Tree Diagram, Pattern Notes, Systemic MeasuresEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
Root causeSafetyIncident
JourneyServiceService design
Root causePatternsIncidentSystemic
CausalityIncidentRoot causeTimeline
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