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| Criterion |  Business Strategy Balanced Scorecard |  UX Research User Interviews |  Product Discovery Kano Model |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | Halber Tag bis mehrere Wochen | 30–60 min per interview | 1-2 Tage | 120 min initial, dann laufend |
Participantsdifferent | 4-12 | 1 participant per interview | 10-50 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | Interview Notes, Themes, Insight Summary | Kano Matrix, Feature Classes, Priority Themes | HEART-GSM Table, Dashboard |
Tagsno overlap | StrategyMetricsExecution | QualitativeResearchCustomerDiscovery | SatisfactionPrioritizationCustomer | MetricsUX researchMeasurementSatisfaction |