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Criterion
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Ivy Lee Method
Operations
Ivy Lee Method
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.With a restless workday full of too many open items, the method creates radical simplicity. It directs attention to a short sequence instead of a broad, still-open field.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
HighMediumLowMedium
Timedifferent
Halber Tag bis mehrere Wochen1-2 Tage5-10 min daily120 min initial, dann laufend
Participantsdifferent
4-1210-5013-6
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Balanced Scorecard, Strategic Measures, Initiative MapKano Matrix, Feature Classes, Priority ThemesDaily Priority List, Completion NotesHEART-GSM Table, Dashboard
Tagsno overlap
StrategyMetricsExecution
SatisfactionPrioritizationCustomer
PrioritizationProductivityExecution
MetricsUX researchMeasurementSatisfaction
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