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Criterion
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Eat the Frog
Operations
Eat the Frog
Purposedifferent
Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.The method protects energy and attention for the task that creates the largest progress and is often postponed.
Complexitydifferent
HighMediumMediumLow
Timedifferent
Halber Tag bis mehrere Wochen1-2 Tage120 min initial, dann laufend15-90 min daily
Participantsdifferent
4-1210-503-61
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Balanced Scorecard, Strategic Measures, Initiative MapKano Matrix, Feature Classes, Priority ThemesHEART-GSM Table, DashboardPriority Task, Completion Note, Daily Focus
Tagsno overlap
StrategyMetricsExecution
SatisfactionPrioritizationCustomer
MetricsUX researchMeasurementSatisfaction
PrioritizationProductivityFocusExecution
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