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| Criterion |  Business Strategy Balanced Scorecard |  Operations 8D Problem Solving |  UX Research Empathy Mapping |
|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. |
Complexitydifferent | High | High | Low |
Timedifferent | Halber Tag bis mehrere Wochen | 1-6 Wochen | 30–60 min |
Participantsdifferent | 4-12 | 4-10 | 4-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Empathy Map, Assumptions List, Research Gaps |
Tagsno overlap | StrategyMetricsExecution | QualityProblem solvingRoot cause | SynthesisQualitativeWorkshop |
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