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Criterion
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
HighHighMediumHigh
Timedifferent
Several meetings plus preparation and analysis; total effort depends on scope0.5-2 Tage1-3 Tage2-6 h
Participantsdifferent
Evaluation team, architects, and relevant stakeholders6-121-43-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsService Blueprint, Fail Points, Ownership MapArchitecture Views, Cross-view Notes, RationaleFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
ArchitectureQualityRiskTradeoffsStakeholders
Service designOperationsJourneyBlueprint
DocumentationStakeholdersArchitecture
RiskQualityOperationsRoot cause
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