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Criterion
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
Purposedifferent
When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h2-4 h1-3 h1-3 h
Participantsdifferent
1-84-103-122-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Argument Map, Evidence Gaps, Decision RationaleJourney Map, Pain-point List, Opportunity BacklogKnowledge Map, Critical Knowledge Areas, Transfer PlanIssue Map, Positions, Argument Notes
Tagsno overlap
SensemakingDecisionRationale
JourneyServiceService design
KnowledgeMappingRisk
RationaleKnowledgeDecision
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