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Criterion
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for DACI
Decision Making
DACI
Paper illustration for RAPID
Decision Making
RAPID
Purposedifferent
When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 h2-4 h30-60 min45-90 min
Participantsdifferent
1-84-102-103-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Argument Map, Evidence Gaps, Decision RationaleJourney Map, Pain-point List, Opportunity BacklogDACI Matrix, Decision Owner, Decision LogRAPID Role Map, Recommendation, Decision Log
Tagsno overlap
SensemakingDecisionRationale
JourneyServiceService design
DecisionRolesGovernanceAlignment
DecisionRolesGovernance
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