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Criterion
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
LowHighMediumLow
Timedifferent
1-2 Tage0.5-2 Tage2-4 h15-45 min
Participantsdifferent
1-46-124-101-3
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Architecture Document, Context View, Runtime View, Deployment ViewService Blueprint, Fail Points, Ownership MapJourney Map, Pain-point List, Opportunity BacklogADR File, Decision Log, Rationale
Tagsno overlap
ArchitectureDocumentationCommunication
Service designOperationsJourneyBlueprint
JourneyServiceService design
ArchitectureRationaleDocumentationGovernance
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