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Criterion
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
LowMediumHighLow
Timedifferent
1-2 Tage2-4 h0.5-2 Tage15-45 min
Participantsdifferent
1-44-106-121-3
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Architecture Document, Context View, Runtime View, Deployment ViewJourney Map, Pain-point List, Opportunity BacklogService Blueprint, Fail Points, Ownership MapADR File, Decision Log, Rationale
Tagsno overlap
ArchitectureDocumentationCommunication
JourneyServiceService design
Service designOperationsJourneyBlueprint
ArchitectureRationaleDocumentationGovernance
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