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Criterion
Paper illustration for ALPEN Method
Operations
ALPEN Method
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
LowHighMediumLow
Timedifferent
10-20 min daily0.5-2 Tage60-90 min60–90 min
Participantsdifferent
16-123-62-8
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Daily Plan, Time Estimates, Review NotesService Blueprint, Fail Points, Ownership MapSalience Diagram, Strategy per ClassStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
PlanningTime managementProductivityOperations
Service designOperationsJourneyBlueprint
StakeholdersFacilitationAlignmentGovernance
StakeholdersAlignmentFacilitationChange
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