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Criterion
Paper illustration for ALPEN Method
Operations
ALPEN Method
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Experiment Canvas with a method-specific labelled workspace.
Product Discovery
Experiment Canvas
Purposedifferent
With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric.
Complexitydifferent
LowMediumMediumLow
Timedifferent
10-20 min daily1-4 Wochen1-3 h30-60 min
Participantsdifferent
13-10 Kunden3-101-5
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Daily Plan, Time Estimates, Review NotesConcierge Learnings, Service Blueprint, MVP RisksCustomer Journey Canvas, Pain Points, Experience OpportunitiesCompleted Experiment Canvas, Success Metric
Tagsno overlap
PlanningTime managementProductivityOperations
MVPValidationServiceDiscovery
JourneyCustomerService designCanvas
ExperimentsValidationDiscoveryHypothesis
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