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Criterion
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
LowHighMediumLow
Timedifferent
20-45 minHalber Tag1-3 h30-120 min
Participantsdifferent
3-125-203-102-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Lessons learned, Action items, Event summarySimulation Notes, Gaps List, Updated RunbooksProcess Map, Handoff List, Improvement BacklogObservation Notes, Improvement Ideas
Tags1 shared
LearningOperationsImprovement
ResilienceOperationsIncident
ProcessOperationsImprovement
LeanObservationProcessOperations
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