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Criterion
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ALPEN Method
Operations
ALPEN Method
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
MediumHighLowMedium
Timedifferent
30-90 min0.5-2 Tage10-20 min daily1-3 h
Participantsdifferent
3-126-1213-10
Formatdifferent
WorkshopWorkshopAsyncWorkshop
Outputdifferent
Affinity Size Map, Grouped Estimates, Unclear ItemsService Blueprint, Fail Points, Ownership MapDaily Plan, Time Estimates, Review NotesCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
EstimationBacklogRelative sizing
Service designOperationsJourneyBlueprint
PlanningTime managementProductivityOperations
JourneyCustomerService designCanvas
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