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Criterion
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Paper illustration for ALPEN Method
Operations
ALPEN Method
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
30-90 min10-20 min daily1-3 h0.5-2 Tage
Participantsdifferent
3-1213-106-12
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Affinity Size Map, Grouped Estimates, Unclear ItemsDaily Plan, Time Estimates, Review NotesCustomer Journey Canvas, Pain Points, Experience OpportunitiesService Blueprint, Fail Points, Ownership Map
Tagsno overlap
EstimationBacklogRelative sizing
PlanningTime managementProductivityOperations
JourneyCustomerService designCanvas
Service designOperationsJourneyBlueprint
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