View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
Selected:Architecture Decision RecordService BlueprintingCustomer Journey MappingCustomer Journey Canvas
| Criterion |  Architecture Architecture Decision Record |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium | Medium |
Timedifferent | 15-45 min | 0.5-2 Tage | 2-4 h | 1-3 h |
Participantsdifferent | 1-3 | 6-12 | 4-10 | 3-10 |
Formatdifferent | Async | Workshop | Workshop | Workshop |
Outputdifferent | ADR File, Decision Log, Rationale | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | ArchitectureRationaleDocumentationGovernance | Service designOperationsJourneyBlueprint | JourneyServiceService design | JourneyCustomerService designCanvas |