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Criterion
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
LowLowMediumHigh
Timedifferent
20-45 min30-90 min60-180 min2-6 h
Participantsdifferent
1-82-103-103-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Ownership Reflection, Action Commitment, Coaching NotesRich Picture, Problem Framing NotesIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
ResponsibilityLeadershipTeam
Systems thinkingSoft systemsFramingVisualization
IncidentTimelineSite Reliability Engineering
CausalityIncidentRoot causeTimeline
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