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Criterion
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration for CATWOE Analysis.
Systems Thinking
CATWOE Analysis
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.CATWOE structures a problem from six viewpoints and prevents too narrow a view of the situation. Different experiences of the system become comparably discussable this way.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
LowMediumMediumLow
Timedifferent
20-45 min45-90 min60-180 min45-90 min
Participantsdifferent
1-83-83-103-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Ownership Reflection, Action Commitment, Coaching NotesCATWOE Canvas, Root Definition, Stakeholder Perspectives, ConstraintsIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsExpectation Map, Alignment Notes, Agreements
Tagsno overlap
ResponsibilityLeadershipTeam
Systems thinkingFramingStakeholders
IncidentTimelineSite Reliability Engineering
AlignmentStakeholdersTeam
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