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Criterion
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration for CATWOE Analysis.
Systems Thinking
CATWOE Analysis
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.CATWOE structures a problem from six viewpoints and prevents too narrow a view of the situation. Different experiences of the system become comparably discussable this way.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
LowMediumMediumLow
Timedifferent
20-45 min45-90 min30-90 min45-90 min
Participantsdifferent
1-83-83-123-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Ownership Reflection, Action Commitment, Coaching NotesCATWOE Canvas, Root Definition, Stakeholder Perspectives, ConstraintsPostmortem Doc, Action Items, TimelineExpectation Map, Alignment Notes, Agreements
Tagsno overlap
ResponsibilityLeadershipTeam
Systems thinkingFramingStakeholders
Site Reliability EngineeringIncidentLearningReliability
AlignmentStakeholdersTeam
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