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Criterion
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
LowLowMediumMedium
Timedifferent
20-45 min20-45 min1-2 h1-3 h
Participantsdifferent
1-83-123-123-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Ownership Reflection, Action Commitment, Coaching NotesLessons learned, Action items, Event summaryPolarity Map, Warning Signs, Balance ActionsProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
ResponsibilityLeadershipTeam
LearningOperationsImprovement
Systems thinkingTradeoffsLeadership
ProcessOperationsImprovement
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