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Criterion
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowMediumMediumLow
Timedifferent
20-45 min45-90 min30-90 min15-30 min
Participantsdifferent
1-82-53-122-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Ownership Reflection, Action Commitment, Coaching NotesA3 Report, Action Plan, Root Cause AnalysisPostmortem Doc, Action Items, TimelineRoot cause notes, Countermeasures
Tagsno overlap
ResponsibilityLeadershipTeam
LeanProblem solvingCoachingOperations
Site Reliability EngineeringIncidentLearningReliability
Root causeIncidentLeanProblem solving
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