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Criterion
Paper illustration for ABC Analysis
Operations
ABC Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
LowHighHighHigh
Timedifferent
30-60 min0.5-2 Tage2-6 hSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
1-56-123-10Evaluation team, architects, and relevant stakeholders
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
ABC Classification, Focus Rules, Control ListService Blueprint, Fail Points, Ownership MapFMEA Table, Risk Priority, Mitigation ActionsPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
PrioritizationOperationsPortfolio
Service designOperationsJourneyBlueprint
RiskQualityOperationsRoot cause
ArchitectureQualityRiskTradeoffsStakeholders
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