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| Criterion |  Operations ABC Analysis |  Operations Process Mapping |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Medium | High | Medium |
Timedifferent | 30-60 min | 1-3 h | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 1-5 | 3-10 | 6-12 | 3-10 |
Formatdifferent | Async | Workshop | Workshop | Workshop |
Outputdifferent | ABC Classification, Focus Rules, Control List | Process Map, Handoff List, Improvement Backlog | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | PrioritizationOperationsPortfolio | ProcessOperationsImprovement | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |