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| Criterion |  Operations ABC Analysis |  Operations Process Mapping |  UX Design Customer Journey Canvas |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Low | Medium | Medium | Low |
Timedifferent | 30-60 min | 1-3 h | 1-3 h | 20-45 min |
Participantsdifferent | 1-5 | 3-10 | 3-10 | 3-12 |
Formatdifferent | Async | Workshop | Workshop | Workshop + async |
Outputdifferent | ABC Classification, Focus Rules, Control List | Process Map, Handoff List, Improvement Backlog | Customer Journey Canvas, Pain Points, Experience Opportunities | Lessons learned, Action items, Event summary |
Tagsno overlap | PrioritizationOperationsPortfolio | ProcessOperationsImprovement | JourneyCustomerService designCanvas | LearningOperationsImprovement |