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| Criterion |  Operations ABC Analysis |  Operations After-Action Review |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Low | High | Medium |
Timedifferent | 30-60 min | 20-45 min | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 1-5 | 3-12 | 6-12 | 3-10 |
Formatdifferent | Async | Workshop + async | Workshop | Workshop |
Outputdifferent | ABC Classification, Focus Rules, Control List | Lessons learned, Action items, Event summary | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | PrioritizationOperationsPortfolio | LearningOperationsImprovement | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |