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| Criterion |  Operations A3 Problem Solving |  Operations Runbook |  DevOps Incident Command |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | For recurring operational tasks or incidents, the method keeps solid action logic ready. It reduces uncertainty when time pressure, role changes, or rare situations demand fast access. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 45-90 min | 20-60 min | As needed | 30-120 min |
Participantsdifferent | 2-5 | 1-4 | 4-15 | 2-6 |
Formatdifferent | Workshop + async | Async | Workshop + async | Workshop |
Outputdifferent | A3 Report, Action Plan, Root Cause Analysis | Runbook, Checklist, Escalation Path | Incident Log, Action Tracker, Stakeholder Updates | Observation Notes, Improvement Ideas |
Tags1 shared | LeanProblem solvingCoachingOperations | OperationsReliabilityDocumentation | IncidentOperationsReliability | LeanObservationProcessOperations |