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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
45-90 min1-3 Tage1 h bis mehrere Wochen2-8 h
Participantsdifferent
2-5Internes Team1-82-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisPersona Profiles, Needs Summary, Scenario NotesPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
LeanProblem solvingCoachingOperations
ResearchCustomerSynthesis
Continuous improvementLeanExperiments
Problem solvingRoot causeDecisionOperations
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