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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
45-90 min30-60 min je Interview1-3 h15-30 min
Participantsdifferent
2-55-12 Interviews5-302-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisInterview Notes, Opportunity Themes, Customer QuotesConsensus Clusters, Theme Titles, Priority AreasRoot cause notes, Countermeasures
Tagsno overlap
LeanProblem solvingCoachingOperations
DiscoveryInterviewsOpportunityCustomer
FacilitationConsensusWorkshopAlignment
Root causeIncidentLeanProblem solving
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