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| Criterion |  Operations A3 Problem Solving |  UX Research First-click Testing |  UX Research Usability Testing |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together. | When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 45-90 min | 1-2 Tage | 1-2 h je Session | 15-30 min |
Participantsdifferent | 2-5 | 10-30 | Based on research question | 2-6 |
Formatdifferent | Workshop + async | Async | Workshop + async | Workshop |
Outputdifferent | A3 Report, Action Plan, Root Cause Analysis | Click Heatmap, Success Rate, Design Recommendations | Usability Issues, Severity List, Recommendations | Root cause notes, Countermeasures |
Tagsno overlap | LeanProblem solvingCoachingOperations | UXNavigationFindabilityValidation | ValidationUXPrototype | Root causeIncidentLeanProblem solving |