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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.
Complexitysame
MediumMediumMediumMedium
Timedifferent
45-90 min30-180 min60-90 min30-240 min
Participantsdifferent
2-51-63-61-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaSalience Diagram, Strategy per ClassHypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary
Tagsno overlap
LeanProblem solvingCoachingOperations
TroubleshootingDiagnosisEngineering
StakeholdersFacilitationAlignmentGovernance
TroubleshootingProblem solvingDiagnosis
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